Aquarena Update: Temporary Spa Closure

What we initially believed would be a straightforward tile repair has turned out to be more complex than first thought, following the discovery of several loose tiles in our spa. For the safety of all members and guests, the spa will remain closed until further notice while we undertake a full structural assessment.

Tilers and engineers have been scheduled to access the area, which will require the spa being drained to complete a thorough investigation. The outcome of this investigation will determine the extent of works required, with an estimated repair timeline of several weeks.

We understand this may be disappointing news to our regular spa users, however we’re committed to supporting members through this period. Two options are available for members:

1. Free Suspension

Members can choose to suspend their membership at no charge, if they do not want to access the centre during this time.

2. One-Off Account Credit
Members who continue to use the gym, pools, and group fitness areas can request a one-off credit of $10 to be applied to their account by speaking with our reception team.

We’ll continue to keep you updated as soon as we have more information. Thank you for your understanding while we work to safely restore this popular area of the facility.

For any questions, please contact us at reception.aquarena@alignedleisure.com.au 

Stay updated with the project: 

14.7.25

• Spa retiling works completed on Saturday with a clean-up completed on Sunday. Spa is now open for use!  Thank you for your patience during this time.  

9.7.25

• Tiling contractors have been confirmed to commence preparation works on Friday afternoon, with the majority of the retiling scheduled for completion on Saturday.

8.7.25

• Our tiling contractors have attended the site and confirmed the spa is repairable. The planned works involve replacing the two vertical walls where users typically sit, ensuring a safe and lasting solution.
• We are now awaiting confirmation on the availability of matching tiles from suppliers. Once stock is confirmed, repairs will proceed as quickly as possible.

3.7.25

• Upon initial assessment, contractors voiced concerns of the structural integrity.
• Immediate closure of the Spa area.
• Engineers contacted to schedule an urgent site inspection and to conduct a structural integrity report.
• We have contacted our Council Partners and notified them of the incident as well as temporary closure.

2.7.25

• A considerable number of broken tiles observed by the Aquatics team during their routine check, leading to closure of the spa for the safety of our members and spa users until contractors come out to conduct the retiling.