New Customer Portal, coming soon!

• 1. Login to the customer portal 
  1. Select ‘My Bookings’ 
  1. Select the date you are absent 
  1. Select ‘Manage Bookings’ 
  1. Select ‘Cancel booking’ next to the student’s name 
  1. Select ‘Confirm Cancellation’ and you will receive a make-up credit (see the Make Up Policy page on our website for terms and eligibility). 

  *Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self-managed by parents. 

1. Login to the customer portal 
2. Select Book 
3. Select Courses 
4. Select the blue toggle-switch in the top left hand corner to “single/make-up lesson” 
5. Use the filter to select your relevant level 
6. Use the timetable to find your preferred day and time associated to your level 
7. Select ‘Book now’ to bring up your options 
8. Select ‘Book now’ next to the student’s name 

*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents. 

1. 1. Login to Client Portal 
   2. Transfer student to new class time 
      • Select ‘Book’ tab 
      • Select ‘Courses’ 
      • Filter by Activity type ‘Swimming Lessons’ 
      • Filter by level required for example ‘Level 2’ 
      • Find day and time required. 
      • Click ‘Enrol now’ 
      • Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’) 
      • Select the group you wish to transfer from 
      • Select ‘Next’ 
   3. Confirm changes made 
      • Select ‘Confirm transfer’ (double check the date of your first lesson) 

Once you have been assessed and have received a progression certificate you are able to enrol into a new class with your new level online. 

1. Login to Client Portal 
2. Transfer student to new class time.
   • Select ‘Book’ 
   • Select ‘Courses’ 
   • Filter by Activity type ‘Swimming Lessons’ 
   • Filter by level required for example ‘Level 1’ 
   • Find day and time required. 
   • Click ‘Enrol now’ 
   • Next to the student’s name click ‘Transfer here’ (clicking ‘Enrol Now’ will start a new enrolment, make sure to only click ‘Transfer Here’) 
   • Select the group you wish to transfer from 
   • Select ‘Next’ 
3. Confirm changes made 
   • Select ‘Confirm Transfer’

Login to Client Portal 

To View assessment 

• Select ‘My Account’ 

• Select ‘Skills’ 

• Select which student you would like to view the skills for by using the drop-down box. 

Swimming lessons continue throughout the year. 

If your lesson falls on a public holiday, lessons will not run, and payment will not be deducted for the lesson.

There is a break over the summer / new year period where swimming lessons can be suspended. We will send information out on how to action this closer to the end of the year.